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Insight Tours: Payments & Refunds

Deposit and Final Payment

To reserve an Insight vacation, a non-refundable deposit is required within 3 days of booking. If the deposit is not received within 3 days of booking the reservation, the booking will be automatically cancelled.

Payment in full will be required at time of booking for reservations made later than the final payment due date (see table below) prior to the trip departure date.

 Level 1Level 2Level 3OberammergauAir TicketsExtra AccommodationsChargeable Transfers
Deposit per person due on booking$200$350$500$575As per airline policyNo additional deposit requiredNo additional deposit required
Final payment due date (before journey starts)60 days90 days120 days90 daysAs per airline policyIn accordance with guided vacationIn accordance with guided vacation

Insight accepts MasterCard, Visa, American Express, or Discover/Novus.

Air-inclusive bookings may require an additional non-refundable deposit or payment in full at the time of booking.

Insight reserves the right to cancel a reservation and apply cancellation charges should payments not be received within the specified periods.

Cancellation and Refunds

Cancellation and refund policies vary, with penalties increasing as the departure date approaches. If a cancellation occurs, Insight will assess the following penalties:

No of Days (before journey start date)Level 1Level 2Level 3OberammergauAir TicketsExtra AccommodationChargeable Transfers
120 days+DepositDepositDepositDeposit$75 plus airline charges$35$35
119-90 daysDepositDeposit30%Deposit$75 plus airline charges$35$35
89-60 daysDeposit30%60%Deposit$75 plus airline charges$35$35
59-46 days30%60%90%Deposit$75 plus airline chargesHigher of $35 or 25% of accommodations priceHigher of $35 or 25% of transfer price
45-22 days30%60%90%100% of Oberammergau supplement + 25% of land only price excl. Oberammergau$75 plus airline chargesHigher of $35 or 25% of accommodations priceHigher of $35 or 25% of transfer price
21-16 days30%60%90%100% of Oberammergau supplement + 30% of land only price excl. Oberammergau$75 plus airline chargesHigher of $35 or 25% of accommodations priceHigher of $35 or 25% of transfer price
15-8 days50%90%100%100% of Oberammergau supplement + 30% of land only price excl. Oberammergau$75 plus airline chargesHigher of $35 or 30% of accommodations priceHigher of $35 or 30% of transfer price
7-1 days90%100%100%100% of Oberammergau supplement + 50% of land only price excl. Oberammergau$75 plus airline charges100% of accommodations price100% transfer price
Departure day and no show100%100%100%100%$75 plus airline charges100% of accommodations price100% transfer price

NOTE: Included flights are outlined in each itinerary page price panel. Guests traveling on any flight must provide their full name (as appears on passport), date of birth and gender. Incomplete or inaccurate information may result in additional charges payable directly to the airline or in a worst-case scenario, be denied boarding.

Level 1: Level 1 Cancelation fees are the minimum Cancelation fee charged and is used unless the trip is listed as Level 2.

Level 2: Level 2 trips generally include cruise/ferry, train or intra-trip flight elements.

An administration fee of $75 per person will be charged for name changes or name corrections together with any costs incurred, including airline charges and fees.

A fee of $35 per person, per change plus any costs incurred, including airline charges and fees, will be charged for any revision or alteration made to a reservation after the booking is confirmed. Costs and charges may increase the closer to the departure date that changes are made. Insight will try to make your requested change but it may on occasion not be possible.

ILLNESS OR ABSENCE: Early return expenses are the guest’s responsibility. There is no refund for absence or early departure from a guided vacation, including but not limited to missed hotels, transfers, meals or sightseeing cruises or optional extensions. Insight urges you to purchase travel insurance to cover such circumstances. Please also refer to Insight’s Gold Seal Additional Protection if applicable. Insight makes no representation or guarantees concerning reimbursement, scope of coverage, or other aspects of any travel insurance policy or claim.

AIR CHANGES AND CANCELATION: After deposit has been received changes or Cancelations incur a service fee of $75 per person, reduced to $35 if air ticket has not been issued prior to Cancelation, plus any airline penalties. Airline imposed penalties may be up to 100% of the air ticket price. Published Fares, Price Match Fares, Promo Fares and some other airfares booked are non-refundable.

Timetables and rates are subject to change, and exceptions may apply for holiday departures; please confirm payment and cancellation policies with your Vacations To Go travel counselor at time of booking. Deposit, payment and cancellation terms may differ for group bookings.

Purchase of travel insurance may reduce the cancellation and interruption fees outlined above. For more information please call your Vacations To Go travel counselor.