Coronavirus Update:  March 29, 2020

Effective March 24th at 11:59pm and lasting until April 3rd, people who live in Houston and the surrounding area have been ordered to stay home unless they are conducting essential business. Vacations To Go is based in Houston.  Our employees who were not already working from home will be working from home effective today.

We are working at maximum capacity but customers should expect longer hold times and slower responses to emails than is normally the case. We appreciate your understanding as these measures are taken in the interest of the health and safety of our staff and our community.

Below we’ve listed dates of suspended service by river cruise line and provided links to each line's policy covering future cruise credits (FCCs) and refunds on canceled sailings. We have also provided links to relaxed cancelation terms for bookings on future sailings.

In general, river cruise companies are advising customers who have canceled and are due refunds that those funds will be returned within 30 to 90 days of the cancelation date. No further action is needed once the booking is canceled.

• Canceled sailings: China departures through May 31, all other departures through April 30
• Future cruise credit for sailings that have been canceled by cruise line
• Special considerations for existing and new bookings

Adventures by Disney

• Canceled sailings: most departures through May 31, plus additional departures in select destinations
• Rebooking offers for sailings that have been canceled by cruise line will be communicated to affected customers
• Temporary cancelation policy and final payment extension for future sailings

Alexander+Roberts

• Canceled sailings: none
• Relaxed cancelation terms are available for all sailings

AmaWaterways

• Canceled sailings: all departures through May 31
• Future cruise credit for sailings that have been canceled by cruise line
• Peace of Mind policy for bookings on future sailings

American Cruise Lines

• Canceled sailings: all departures through April 30
• Future cruise credit or refund policy for sailings that have been canceled by cruise line
• Cruise with Comfort policy for bookings on future sailings

American Queen Steamboat Company

• Canceled sailings: all departures through May 11
• Future cruise credit for sailings that have been canceled by cruise line
• Relaxed cancelation terms for future sailings

Avalon Waterways 

• Canceled sailings: all departures through June 30 and all 2020 cruises featuring the Oberammergau Passion Play
• Future cruise credit for sailings that have been canceled by cruise line
• Avalon Assurance policy for bookings on future sailings

Blount Small Ship Adventures

• Canceled sailings: all departures through May 1
• Rebooking offers for sailings that have been canceled by cruise line will be communicated to affected customers
• Relaxed cancelation terms for future sailings

Collette

• Canceled sailings: Italy, Russia and Greece cruise departures through April 30; "China departures through August 31; all departures of "Springtime Tulip River Cruise"; all 2020 departures featuring the Oberammergau Passion Play; all other departures through April 25 
• Future cruise credit or refund policy for sailings that have been canceled by cruise line
• Travel Protection Plan for future sailings

Cosmos

• Canceled sailings: all departures through June 30
• Future cruise credit for sailings that have been canceled by the cruise line
• Relaxed cancelation terms for future sailings

CostSaver by Trafalgar

• Canceled sailings: all departures through April 30 and all 2020 departures featuring the Oberammergau Passion Play
• Future cruise credit for sailings that have been canceled by the cruise line
• Book with Confidence policy for future sailings

 CroisiEurope

• Canceled sailings: all Europe departures through April 30, all Africa departures through May 31
• Future cruise credit for sailings that have been canceled by the cruise line
• Relaxed cancelation terms for future sailings

Crystal River Cruises

• Canceled sailings: all departures through April 25
• Future cruise credit or refund policy for sailings that have been canceled by the cruise line
• Crystal Confidence policy for future sailings

Emerald Waterways

• Canceled sailings: all departures through April 30
• Future cruise credit or refund policy for sailings that have been canceled by the cruise line
• Relaxed cancelation terms for future sailings

G Adventures

• Canceled sailings: all departures through May 31
• Future cruise credit for sailings that have been canceled by the cruise line
• Book with Confidence policy for future sailings

Gate 1 River Cruises

• Canceled sailings: all departures through April 30
• Future cruise credit for sailings that have been canceled by the cruise line
• Revised cancelation terms for future sailings

Globus

• Canceled sailings: all departures through June 30
• Future cruise credit for sailings that have been canceled by the cruise line
• Relaxed cancelation terms for future sailings

Insight Vacations

• Canceled sailings: all departures through April 30 and all 2020 departures featuring the Oberammergau Passion Play
• Future cruise credit for sailings that have been canceled by the cruise line
• Peace of Mind travel plan for future sailings

Intrepid Travel

• Canceled sailings: all departures through May 31
• Future cruise credit for sailings that have been canceled by the cruise line
• Relaxed cancelation terms for future sailings

Luxury Gold

• Canceled sailings: all departures through April 30
• Future cruise credit for sailings that have been canceled by the cruise line
• Peace of Mind travel plan for future sailings

Riviera River Cruises

• Canceled sailings: all departures through April 23
• Future cruise credit for sailings that have been canceled by the cruise line
• Relaxed cancelation terms for future sailings

Scenic Luxury Cruises & Tours

• Canceled sailings: Scenic Eclipse departures through April 5, all river cruise departures through April 30
• Future cruise credit or refund policy for sailings that have been canceled by the cruise line
• Relaxed cancelation terms for future sailings

SITA Tours

• Canceled sailings: all departures through April 30
• Rebooking offers for sailings that have been canceled by the cruise line will be communicated to affected customers
• Relaxed cancelation terms are available for select future sailings

Tauck River Cruises

• Canceled sailings: all departures through May 15 and all 2020 departures featuring the Oberammergau Passion Play
• Rebooking offers for sailings that have been canceled by the cruise line will be communicated to affected customers
• Relaxed cancelation policy for future sailings

Trafalgar

• Canceled sailings: all departures through April 30 and all 2020 departures featuring the Oberammergau Passion Play
• Future cruise credit for sailings that have been canceled by the cruise line
• Book with Confidence policy for future sailings

U by Uniworld

• Canceled sailings: all departures through April 23
• Future cruise credit for sailings that have been canceled by the cruise line
• Relaxed cancelation policy for future sailings

Uniworld Boutique River Cruise Collection

• Canceled sailings: all Europe departures through April 23; Egypt departures through May 1
• Future cruise credit for sailings that have been canceled by the cruise line
• Relaxed cancelation policy for future sailings

Viking

• Canceled sailings: all departures through April 30
• Future cruise credit or refund policy for sailings that have been canceled by the cruise line
• Risk-Free Guarantee for bookings on future sailings